YOUR LEGAL GUARANTEE RIGHTS
Under Swedish consumer law, you have the right to make a claim for defects that existed at the time of purchase for up to three years from the date you received your order. This also applies to second-hand products.
A defect may include an item that does not function as intended, is faulty, or does not match its product description.
What happens if your item is faulty?
If your item is faulty, you may be entitled to a repair or replacement at no additional cost.
If a repair or replacement is not possible or cannot be provided within a reasonable timeframe, you may be entitled to a price reduction or a refund, depending on the circumstances and applicable consumer protection laws.
How to make a claim
If you believe your item is faulty, please contact our customer service team at [email protected]
Include your order number and a description of the issue so we can assist you as efficiently as possible.
All claims are reviewed in accordance with the consumer protection laws applicable to your purchase.
