FREQUENTLY ASKED QUESTIONS
SHIPPING
WHAT COUNTRIES DO YOU DELIVER TO?
At the moment, we only offer shipping within EU and to UK. We hope to expand shipping to additional markets in a near future. Kindly find the full list of our shipping countries in the top header.
WHAT DOES THE SHIPPING COST?
The shipping cost is based on your selected destination and shipping service. Read more about shipping costs here.
We ship your package according to Incoterm Delivery Duty Paid (DDP), meaning that you will not be charged any additional duty costs on your orders or returns.
WHEN WILL MY ORDER BE SHIPPED?
We aim to dispatch all orders within 24 hours during business days. Please note that the processing time can vary depending on the amount of orders being expedited. During the holiday season, deliveries might take longer than usual due to public holidays, increased demand, and ongoing sales.
If your delivery takes longer than expected please contact us at [email protected] and we will give you further assistance.
WHEN WILL I RECEIVE MY ORDER?
Once your order is dispatched from our warehouse, the delivery time depends on what shipping option you select at the checkout. Read more about shipping options to your destination here.
If your delivery takes longer than expected please contact us at [email protected] and we will give you further assistance.
Please note that our carriers are experiencing high shipping volumes during the holiday season, which may lead to delays in deliveries. We appreciate your understanding and recommend placing your orders early to avoid inconvenience.
HOW CAN I GET MY TRACKING NUMBER?
Once your item is dispatched from our warehouse, you will receive an email with your tracking number. If you do not receive your tracking number, please reach out to [email protected] and we will help you further.
HOW IS SHIPPING AFFECTED DURING PEAK PERIODS?
We always do our best to ship your order as soon as possible. However, peak periods such as holidays, sales, campaigns and new releases can result in a higher amount of incoming orders, meaning that the processing time of your order might be a bit longer than usual.
TO WHICH COUNTRIES DO YOU SHIP DDP?
Packages to all our shipping markets, including the UK, are shipped according to Incoterm Delivery Duty Paid (DDP), meaning that you will not be charged any additional duty costs on your orders or returns.
ORDERS & PAYMENTS
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
If the payment was accepted and you reached the thank you-page, your order has most likely been confirmed. You will then receive an order confirmation through e-mail. Kindly check your junk folder if the e-mail does not appear in your inbox.
WHEN WILL I RECIEVE MY ORDER?
Once your order is dispatched from our warehouse, the delivery time depends on what shipping option you select at the checkout. Read more about shipping options to your destination here.
However, peak periods such as holidays, sales, campaigns and new releases can result in a higher amount of incoming orders, meaning that the processing time of your order might be a bit longer than usual.
WHAT PAYMENT METHODS DO YOU SUPPORT?
STAND STUDIO accepts payments with VISA, MasterCard and Carte Bancaire*.
Klarna available at checkout in the following countries: Sweden, Germany, Austria, Belgium, Denmark, United Kingdom, Netherlands and France.
Klarna UK Terms & Conditions: https://www.klarna.com/uk/terms-and-conditions/ .
*France
WHEN WILL I BE CHARGED?
Your card will be debited with the purchase amount once we have sent you the order confirmation email.
The payment will be debited and cleared from your account once your order has been dispatched from our warehouse.
IN WHICH CURRENCY WILL MY PAYMENT BE CHARGED?
Your payment will be charged in different currencies depending on which country you are located in. You are able to see which currency you will be charged in at country selector which you can find in the top header.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
If you would like to cancel your order, please contact our customer care as soon as possible. We cannot guarantee that it is possible to cancel your order since we aim to dispatch all incoming orders as soon as we can.
If your order has already been shipped by our warehouse, you can return your order for a refund.
CAN I CHANGE THE ITEMS IN MY ORDER ONCE IT HAS BEEN PLACED?
Unfortunately, once your order has been placed we are not able to make any changes to it. We therefore recommend you to place a new order.
CAN I CHANGE MY ADRESS?
If you would like to change your address, please contact our customer care as soon as possible. We cannot guarantee that we can change your address since we aim to dispatch all incoming orders as soon as we can.
RETURNS
HOW DO I RETURN MY ORDER?
Please note:
After your order has been delivered you have 14 days to withdraw your purchase in our online shop if you wish to return a product. The return cost depends on your destination. Read more about return costs here. To return your product/s, follow the steps below:
1. Pack the items you wish to return securely in the original box or similar. The product has to be in unused condition with all labels attached for the return to be granted.
2. Register your return here.
3. You will receive a confirmation email together with further information on how to proceed with the return.
Kindly note that the return policy only applies if you use the provided return label and return it correctly, according to the instructions in the e-mail you will receive in step 2. STAND STUDIO will not pay any additional delivery costs if you return the order to us in any other way.
HOW DO I GET A RETURN LABEL?
You will receive the return label through e-mail after filling out the digital return form. If you do not receive the label, kindly reach out to us at [email protected] and we will help you further.
HOW DO I KNOW THAT YOU HAVE RECEIVED MY RETURN?
Use the tracking label on your DHL/Postnord return label to see if it has reached our warehouse. If you have any questions regarding the status of your return, kindly reach out to us at [email protected] and we will help you further.
WHEN WILL I GET MY REFUND?
The payment/credit will be refunded when we have received your return. We aim to process returns within 14 working days of receiving them. Please note that your return may be affected during peak periods (e.g. holidays and new releases).
PRODUCT INFORMATION
WHERE CAN I FIND PRODUCT MEASUREMENTS?
Product-specific measurements are available under the tab "Sizing" on each product page.
WHERE CAN I FIND EXTRA BUTTONS FOR MY ITEM?
Extra buttons for your item can be found in a paper pouch attached to the hangtag.
WHEN WILL THE "COMING SOON" PRODUCTS BE AVAILABLE?
Products can be labelled as "coming soon" when they are a part of an upcoming collection. Sign up through the product page to be notified as soon as they arrive in stock.
GARMENT CARE
HOW DO I TAKE CARE OF MY LEATHER PIECES?
Always hang a leather garment on a well-formed clothes hanger. Dirt and dust gets easily caught in suede. Brush the garment with a soft brush or a piece of foam rubber that is not too thick. Polishing dust on suede exists more or less on all new garments. To remove this use a brush or a tape roller. You can press a garment – set the thermostat to silk or wool, press with a dry press towel, the garment must be dry. If cleaning is necessary contact a professional – Do not wash in a washing machine. It is important to know that the lining and other details on a leather jacket do not have the same life span as the jacket itself. If the garment gets wet – hang on a clothes hanger and dry slowly at room temperature. If the garment feels stiff when it has dried rub leather against leather, brush with a garment brush or dry sponge. Napa leather garments tolerate rain if they are top dyed. If the leather is only aniline dyed and possibly waxed dark spots will appear. Raindrops will be absorbed but the spots disappear when the garment has dried.
CAN I GET RID OF STAINS FROM LEATHER GARMENTS?
FOOD STAIN
Wipe off with a moistened cloth, here fat stains often occur. As always if this does not help contact a professional.
FAT STAIN
On suede this can be removed by covering the stain with chalk (scraped from ordinary school chalk). Let the chalk absorb the fat, preferably overnight, then brush off and rub leather against leather. On Napa leather garments a mild soap solution applied with a cottonrag or sponge can be used.
ICE CREAM STAIN
Fat stains may occur if it contains dairy products with colouring matter. To remove – a moistened cloth or possibly rinse with cold water, apply chalk and let dry – brush or rub leather against leather.
BLOOD STAIN
It is important to immediately rinse with cold water, apply chalk and let dry.
WATER SOLUBLE STAIN
For example remainders of food without fat can be removed with a moistened white cotton rag, afterwards gently rub with a dry rag. Let dry and rub leather against leather.
MORE DIFFICULT STAINS
Should be left to a professional for advice and for the appropriate treatment. Never use petrol or other solvents that can harm the colour or the garments surface finish.
WHAT IS FAUX FUR?
Faux fur, also called fake fur is not real animal fur. Faux fur is a textile fabric made from polymetric fibers that are processed, dyed and cut to resemble real fur.