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Customer care

E-mail: customer.care@​standofficial.com
Opening hours: Monday to Friday 8.00-16.30 (CET)

International sales

Bent Lee
Phone: +45 27539000

STAND STUDIO was founded by Nellie Kamras in 2014 from the idea to meet a demand for expertly designed, high fashioned leather pieces at an accessible price. Since then the brand has expanded to deliver seasonal collections mainly in leather, but also pieces in suede, fur, wool and faux fur.
STAND STUDIO pay tribute to the simplicity of pure leather, making every piece highly wearable and the perfect companion to a capsule wardrobe.
Inspiration is found in the feminine effortless chic aire, with an iconic Scandinavian simplicity and purity to every garment.
With a family background within the leather fashion business since 35 years it came very natural for Nellie, taking advantage of an almost innate talent and knowledge about the industry. STAND STUDIO is a brand of her own, and today the obvious choice for style-savvy women looking for delicate wardrobe staples.
STAND STUDIO is now a renowned contemporary fashion brand that can be found in selected premium stores throughout Scandinavia, Europe, Asia and the US. 
Terms & Conditions
The following terms and conditions are valid between you and STAND STUDIO (House of SAKI AB, SE5562912443) hereinafter referred to as “STAND STUDIO” or “we” apply to all use of and orders placed on STAND STUDIO’s webshop www.standofficial.com.
STAND STUDIO reserves the right to revise the terms and conditions at any time. We ask you to read the terms and conditions previous to every order you place in the webshop.
The prices and delivery costs shown on the Website are in Swedish crowns (SEK), Danish crowns (DKK) and European euors (EUR) and include VAT. 

Customers outside the EU: Please note, taxes/duties are not included in the price, and may be payable upon receipt. You may, however, be able to recover these by contacting your local customs.
A purchase agreement is accepted when STAND STUDIO has sent you the order confirmation email. Please note that the correct email and physical address information is required when placing an order. If an item is out of stock and cannot be delivered, you will be notified in the delivery confirmation where the item stands as not delivered.
Credit Cards
When placing an order using credit cards, your card is debited with the purchase amount once STAND STUDIO has sent you the order confirmation email. We work in cooperation with Klarna that handle all card information; no card information is handled by us. All transactions are encrypted and we have the support of 3D-secure, all for customer safety.
Invoice Payment
Invoice payment is done in cooperation with Klarna and Klarna payment terms apply. Note that orders made with Klarna invoice can only be placed by Swedish residents. Klarna invoice payment is a secure and simple way of making purchases online. You are never required to give your contact information and always able to pay after the order has been delivered. Benefits of Klarna invoice payment include:
·       Delivery before payment
·       Time of payment-14 days
·       Invoice sent by email
·       No card information required
·       Always 14 days of time for withdrawal in accordance with the distance and home sales law
·       Download your invoices from klarna.se
·       The possibility for partial payment
Gift cards
When placing an order using gift cards as payment, the card is debited when the order has been delivered. Gift cards can also be used for partial payment in combination with credit card and invoice payment. Please note that gift card payments cannot be added afterwards. In case of returns, the purchase amount will in firsthand be refunded to the gift card. Please note that the gift card will be refunded in maximum to the amount of use when the order was placed. Credit card and Klarna invoice payments are credited after the gift card amount has been refunded.
Please note that one gift card code can only be used once for each order.
Our goal is to deliver the items to our customers in 2-3 working days. Please note that the delivery time can vary depending on the amount of orders being expedited and other conditions that STAND STUDIO cannot help. 
We do not apply partial deliveries. When a customers order is delivered, the purchase amount of the delivered items is debited. Once the items are left for delivery, a delivery confirmation will be sent by email. Whether the order will be sent to a delivery point or directly home appears on the delivery confirmation.  A delivery notification will be sent via SMS when your package is ready to be collected at the delivery point. The package can be traced through kolli-id on the web.
STAND STUDIO sends all packages within Sweden with PostNord MyPack and the rest of Europe with DHL. In case of damaged and lost items during transportation to the customer, STAND STUDIO is liable of incurring costs. Please note that damaged or lost items must be notified to the customer service within a reasonable time (within 1 month). If the item is damaged or lost during the return shipping, you are liable of incurring costs. 
For all non-collected packages a 175kr fee will be debited. The fee corresponds the costs of service fees, return shipping and handling. In case you regret an order and the package has already been sent from us, you must collect the package from the delivery point and send it back to us. If the package is not collected, it will automatically be registered as non-collected and the 175kr fee will be debited. It will always be less expensive to collect the package and send it back to STAND STUDIO.
You are entitled to return items within 14 days from the date of which you have received the item. For the return to be accepted the returned item must be in the same condition as when you received it, unused and with all tags still attached.
Please contact the customer service at standofficial.com for returns and complaints by using the attached return forms. For credit card payments, the money will be refunded to your credit card. For invoice payments, you are required to adjust the amount for the return yourself on the invoice sent to you by email.
In case we have sent you an incorrect or defective item, we will of course be liable of return shipping fees.
We adjust the return amount as soon as we have received the returned item. NOTE! That we will not send you a new invoice for a returned item. Use the original invoice for payment. Refund and adjustments of returns will be made within 30 days of when the return has been registered.
STAND STUDIO does not apply exchange orders, new items are ordered on standofficial.com.
The return right does not apply for gift card payments. Complaints of potential faults can of course be made.
Please note that items cannot be returned to stores that sell STAND STUDIO.
If you receive defective product, please notify STAND STUDIO immediately of any material or production faults of the delivered item. This also implies to transport damages. STAND STUDIO follows the rules of consumer law.
Privacy & Cookies
SSL (Secure Socket Layer) is applied for all cred card transactions. The transactions are crypted. We always check the validity and coverage of the card. STAND STUDIO reserves the right to refuse credit card purchases.
STAND STUDIO is responsible as a data controller for the personal data that you provide us with in connection with the purchase. The personal data given to STAND STUDIO in connection with a purchase is used for signing and implementation of supply agreements, to maintain our customer relationships as well as for marketing activities conducted by Stand.
In order to carry out orders, it is necessary to disclose information to third parties. STAND STUDIO submits personal information to carriers to implement the delivery and notifications.
Stand never sell or assign personal data to other companies for marketing activities. You as a customer reserve the right to request a transcript of your personal data registered at Stand. In order to check the information registered about you at Stand, please contact customer.care@standofficial.com.
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STAND STUDIO does not dispatch orders to persons under 18, since one must be of legal age to conclude an agreement according to the law.
STAND STUDIO reserves for any inaccuracies in images or texts. Any dispute is referred to the Consumer Complaints. STAND STUDIO always follow the Board’s recommendations.
STAND STUDIO’s obligations are postponed under force majeure. If force majeure is longer than 2 months, the customer as well as STAND STUDIO reserves the right to terminate the agreement without any obligation to pay for damages.
Force majeure include among other things strikes, illness among staff, transportation disruptions, import/export bans, regardless of this occurs in the company or its suppliers.