The Brexit transition period is ending on the 31st of December 2020. Read below what you as a UK customer can expect when shopping at STAND STUDIO going forward. Please note that we might at any time revise this information and ask you to always read the below information and the terms and conditions before placing an order.
- What terms and conditions apply to UK orders from 2021?
STAND STUDIO ships your package according to Incoterm Delivered At Place (DAP), which means you as a buyer have to pay for all import customs clearance, duties, and taxes upon delivery. If you do incur any such additional charges they must be rendered in order for your package to clear customs. We cannot predict what your particular charges may be, please contact your local customs office for more information.
Due to VAT regulations in the UK, we will at the moment not accept any order from the UK below the amount 135 GBP. Neither do we accept orders from Northern Ireland. We hope to be able to do so as soon as possible.
Please find information about our new return policy below.
- What does the shipping cost?
The shipping and returns are currently free, as long as you follow the return instructions carefully and use the return label provided by us.
- How do I make a return?
Before making a return you must contact us on firstname.lastname@example.org. Please name the subject line “Return UK” and remember to state your order number, name, address, telephone number, email and which items you wish to return. We will then help you create a commercial invoice and a return label. Without a valid commercial invoice you would have to pay additional customs and duties at the border. All returns should be sent with STAND STUDIO’s recommended return service only. STAND STUDIO will not pay any additional delivery costs if you return the order to us in any other way. Please note that duties and/or taxes will not be refunded.