After your order has been delivered you have 14 days to withdraw your purchase in our online shop if you wish to return a product. The return is free*, just follow the steps below.
1. Pack the items you wish to return securely in the original box or similar. The product has to be in unused condition with all labels attached for the return to be granted.
2. Please fill out the return form with customer information, product info and reason code, and stick it on the parcel.
3. Attach the return label on the package. If you have not received a return label with your order, please contact us on the website.
4. Return from:
Sweden: Please take the parcel to the nearest PostNord service point.
EU countries except Sweden: Create a pick-up through the DHL website or on phone, see instruction
here.
UK: Before making a return you must contact us on customer.care@standstudio.com. Please name the subject line “Return UK” and remember to state your order number, name, address, telephone number, email and which items you wish to return. We will then help you create a commercial invoice and a return label. Without a valid commercial invoice you would have to pay additional customs and duties at the border. All returns should be sent with STAND STUDIO's recommended return service only. We will not pay any additional delivery costs if you return the order to us in any other way. Please note that additional duties and/or taxes will not be refunded.
5. The payment/credit will be refunded when we have received your return.
*Note that the free return policy only applies if you use the included return label and return it correctly, according to the instructions above. STAND STUDIO will not pay any additional delivery costs if you return the order to us in any other way.
