Orders & Payments

There are various ways to find a specific product. You can use the site 'Search' function to search by name or keyword. If you are still having trouble finding a specific product, you can also use the links on the left hand menu to search by product category. Once you have selected your desired category, you can further refine the listings by style, colour and size using the filters on the left-hand side of the page. Additionally, the 'sort by' tab at the top right of the Product Listing page allows for further refining. Failing this, please contact customer care and a representative from our Customer Care team will be happy to assist in searching for a specific item.

The STAND webshop accepts both VISA and Master Card. Klarna Invoice and partial payment is also offered as possible methods of payment when shipping to Sweden.

Please note that correct email and physical address information are required when placing an order.


Credit Cards
When placing an order using credit cards, your card is debited with the purchase amount once STAND has sent you the order confirmation email. We work in cooperation with Adyen and Klarna that handle all card information; no card information is handled by us. All transactions are encrypted and we have the support of 3D-secure, all for customer safety.

Invoice Payment
Invoice payment is done in cooperation with Klarna and Klarna payment terms apply. Note that orders made with Klarna invoice can only be placed by Swedish residents. Klarna invoice payment is a secure and simple way of making purchases online. You are never required to give your contact information and always able to pay after the order has been delivered. Benefits of Klarna invoice payment include:

·       Delivery before payment
·       Time of payment-14 days
·       Invoice sent by email
·       No card information required
·       Always 14 days of time for withdrawal in accordance with the distance and
        home sales law
·       Download your invoices from klarna.se
·       The possibility for partial payment

Gift cards
When placing an order using gift cards as payment, the card is debited when the order has been delivered. Gift cards can also be used for partial payment in combination with credit card and invoice payment. Please note that gift card payments cannot be added afterwards. In case of returns, the purchase amount will in firsthand be refunded to the gift card. Please note that the gift card will be refunded in maximum to the amount of use when the order was placed. Credit card and Klarna invoice payments are credited after the gift card amount has been refunded.

Please note that one gift card code can only be used once for each order.

If the payment was accepted and you reached the thank you-page, your order has most likely been confirmed. Please check your spam folder since the emails sometimes end up there.

Once an order has been placed it is not possible to make any changes. If you would like to order an additional piece you will have to make a new order.

If you would like to cancel an order please contact our customer care. We cannot guarantee that it is possible to cancel your order. We might be able to cancel your order if you notify us shortly during business hours and your order has notbeen shipped. 

Shipping

Orders placed within Sweden normally takes 2-3 business days (Monday-Friday) and international shipments normally takes 2-5 business days. We aim to dispatch all orders within 24 hours during business days.

The delivery time can vary depending on the amount of orders and other conditions that Stand cannot help. If your delivery takes longer than expected please contact our customer care and we will do our best to help you. 

Orders within EU and UK: Free Shipping.

You will get the tracking number automatically by SMS or email when the order has left the warehouse. If you do not receive your tracking number, please get in contact with our customer care. 

At the moment, we only offer shipping within EU and to UK. We hope to expand shipping to the US in the near future.

The Brexit transition period ended on the 31st of December 2020. Read below what you as a UK customer can expect when shopping at STAND STUDIO going forward. Please note that we might at any time revise this information and ask you to always read the below information and the terms and conditions before placing an order.

  • What terms and conditions apply to UK orders from 2021?

STAND STUDIO ships your package according to Incoterm Delivery Duty Paid (DDP), meaning that you will not be charged any additional duty costs on your orders or returns.

Please find information about our new return policy below.

  • What does the shipping cost?

The shipping and returns are currently free, as long as you follow the return instructions carefully and use the return label provided by us.

  • How do I make a return?

Before making a return you must contact us on [email protected] Please name the subject line “Return UK” and remember to state your order number, name, address, telephone number, email and which items you wish to return. We will then help you create a commercial invoice and a return label. Without a valid commercial invoice you would have to pay additional customs and duties at the border. All returns should be sent with STAND STUDIO’s recommended return service only. STAND STUDIO will not pay any additional delivery costs if you return the order to us in any other way. Please note that duties and/or taxes will not be refunded.

Returns

After your order has been delivered you have 14 days to withdraw your purchase in our online shop if you wish to return a product. The return is free*, just follow the steps below. 

1. Pack the items you wish to return securely in the original box or similar. The product has to be in unused condition with all labels attached for the return to be granted. 

2. Please fill out the return form with customer information, product info and reason code, and stick it on the parcel.

3. Attach the return label on the package. If you have not received a return label with your order, please contact us on the website.

4. Return from:

Sweden: Please take the parcel to the nearest PostNord service point.

EU countries except Sweden: Create a pick-up through the DHL website. Visit https://mydhl.express.dhl/, choose your country and select “Schedule a Pickup”

UK: Before making a return you must contact us on [email protected] Please name the subject line “Return UK” and remember to state your order number, name, address, telephone number, email and which items you wish to return. We will then help you create a commercial invoice and a return label. Without a valid commercial invoice you would have to pay additional customs and duties at the border. All returns should be sent with STAND STUDIO's recommended return service only. We will not pay any additional delivery costs if you return the order to us in any other way. Please note that additional duties and/or taxes will not be refunded. 

5. The payment/credit will be refunded when we have received your return.

*Note that the free return policy only applies if you use the included return label and return it correctly, according to the instructions above. STAND STUDIO will not pay any additional delivery costs if you return the order to us in any other way.

If you do not find the return label in your delivery please contact our customer care and they will provide you with a new one. 

When we have received the item we will refund the amount as soon as possible. The funds will be returned to your original method of payment.

Garment care & Info

  • Always hang a leather garment on a well-formed clothes hanger.
  • Dirt and dust gets easily caught in suede. Brush the garment with a soft brush or a piece of foam rubber that is not too thick.
  • Polishing dust on suede exists more or less on all new garments. To remove this use a brush or a tape roller.
  • You can press a garment – set the thermostat to silk or wool, press with a dry press towel, the garment must be dry.
  • If cleaning is necessary contact a professional – Do not wash in a washing machine. It is important to know that the lining and other details on a leather jacket do not have the same life span as the jacket itself.
  • If the garment gets wet – hang on a clothes hanger and dry slowly at room temperature. If the garment feels stiff when it has dried rub leather against leather, brush with a garment brush or dry sponge. Napa leather garments tolerate rain if they are top dyed. If the leather is only aniline dyed and possibly waxed dark spots will appear. Raindrops will be absorbed but the spots disappear when the garment has dried.

FOOD STAIN

Wipe off with a moistened cloth, here fat stains often occur. As always if this does not help contact a professional.

FAT STAIN

On suede this can be removed by covering the stain with chalk (scraped from ordinary school chalk). Let the chalk absorb the fat, preferably overnight, then brush off and rub leather against leather. On Napa leather garments a mild soap solution applied with a cottonrag or sponge can be used.

ICE CREAM STAIN

Fat stains may occur if it contains dairy products with colouring matter. To remove – a moistened cloth or possibly rinse with cold water, apply chalk and let dry – brush or rub leather against leather.

BLOOD STAIN

It is important to immediately rinse with cold water, apply chalk and let dry.

WATER SOLUBLE STAIN

For example remainders of food without fat can be removed with a moistened white cotton rag, afterwards gently rub with a dry rag. Let dry and rub leather against leather.

MORE DIFFICULT STAINS

Should be left to a professional for advice and for the appropriate treatment. Never use petrol or other solvents that can harm the colour or the garments surface finish.

See the size guide in the tab "Sizing" on each product page.

Faux fur, also called fake fur or fun fur is not real animal fur. Faux fur is a textile fabric made from polymetric fibers that are processed, dyed and cut to resemble real fur.

The coats made from recycled faux fur are crafted from recycled polyester. Recycled polyester is collected waste (usually plastic bottles) that is cut, depolymerized and refined before being transformed into yarns that are then used to make the faux fur fabric. 

KOBA® is a fur-free-fur made with plant-based fibres consisting of 37% Sorona® and 67% Polyester. Sorona® is a by-product from the corn processing to produce biofuel. KOBA®  is the first recycled and recyclable animal-free faux fur.

The material we call Wool Fur is natural wool, which is made into the coats and jackets that look and feel similar to our previous faux fur material. The wool fibres are the natural material received from sheep, which are then processed to feel like a fur coat while maintaining the warmth of the natural wool.

The process of tie & dye is about developing the pattern/design on the leather, which is unlike printing, using a medium to tie the material when coloring.

The tying of the leather is done with ropes or threads to form thin and thick patterns to achieve the desired pattern with a vintage effect. Once the tying is done, the process of dying is done in diluted pigments. The desired look is achieved once the leather is naturally dried, and the tied ropes or threads are released. The pattern is formed with the penetration to diluted colour at untied area. The original base colour remains visible at the tied part of the leather once it is untied.

The process is done manually, so there will always be variation in the tie-dye method and the pattern achieved to create a unique tie & dye garment. The wrinkle effect will also differ within the garment. This is the uniqueness of a tie & dye garment.