WEB CUSTOMER CARE REPRESENTATIVE

As a Web Customer Care Representative at STAND STUDIO you will support and respond to requests for our official website standstudio.com. You will help our web customers by answering questions and solving their problems through various channels. Common enquiries may include issues related to shipments, payments and product & material guidance.

Responsibilities:

  • Provide high quality customer service through various channels
  • Manage web returns and refunds
  • Follow-up and analyze i.e. customer feedback and return stats together with our e-commerce team

The ideal candidate:

  • You are a team player, are organized and a problem solver
  • You have great communication skills and take initiative
  • You study or have studied something within the field of e-commerce, retail, communication or similar
  • You are fluent in English, both written and spoken. Another language is meritorious
  • You have good computer skills
  • You have an analytic mindset and a great understanding of digital consumer behavior
  • It is advantageous if you have previous experience as a Customer Care Representative

Application:

This is a fixed-term position running from November 2024 until the end of Januari 2025. We are offering an hourly position, with an estimated workload of around 20 hours per week. There is a possibility for extension after this period, on an as-needed hourly basis.

You will be based at the STAND STUDIO head office in Stockholm.

Apply by writing your application in English including your CV and personal letter and send it to [email protected]. We are looking to fill this position as soon as possible and interviews will be held continuously.

STAND STUDIO is a contemporary fashion brand founded in 2014 from the idea to meet a demand of expertly designed high fashioned leather pieces at an accessible price. Since then, STAND STUDIO has expanded to deliver seasonal collections for women mainly in leather, but also in suede, wool and faux fur. Today, we have retailers throughout Scandinavia, Europe, Asia and the US.

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